Terms of Service

Last updated: 11 August 2026

These Terms of Service (“Terms”) govern your use of heypuca.com (the “Site”) and any purchase of products from PUCA (“PUCA”, “we”, “us” or “our”).

By accessing the Site, placing an order or otherwise using our services, you agree to these Terms.

1. About PUCA

PUCA operates an online store offering customisable phone cases and related accessories.

Our store is hosted by Shopify. Shopify provides the ecommerce platform used to operate the Site, but your purchase contract is with PUCA, not Shopify.

Business details:

Trading name: PUCA
Website: heypuca.com
Email: support@heypuca.com

2. Eligibility and Use of the Site

You may use the Site only for lawful purposes.

By using the Site or placing an order, you confirm that you are legally capable of entering into a binding purchase agreement in your jurisdiction.

You must not:

• misuse or interfere with the Site
• attempt to gain unauthorised access to our systems
• upload malicious software
• use the Site for fraudulent or unlawful purposes
• infringe intellectual property rights
• scrape, reproduce or commercially exploit Site content without permission

We may restrict or terminate access to the Site where we reasonably believe these Terms have been breached.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, compatibility information and specifications are accurate.

However:

• colours may appear differently depending on your screen or device
• product appearance may vary slightly from photographs
• packaging may change from time to time
• minor manufacturing variations may occur

Product specifications may be updated where improvements or supplier changes are made.

We will not intentionally substitute a materially different product without appropriate notice.

4. E-Ink Display and Image Appearance

PUCA cases use e-ink display technology.

Customers acknowledge that an e-ink display is different from a conventional smartphone LCD or OLED screen.

Depending on the product model:

• colours may appear more muted or poster-like
• image detail may differ from the original source image
• image refresh may take several seconds
• temporary ghosting or refresh patterns may appear during image changes
• final results may depend on the source image and supported display colours

These normal characteristics are not necessarily defects.

5. NFC and App Requirements

Certain PUCA products require:

• a compatible smartphone
• NFC functionality
• a compatible application
• correct product installation
• the appropriate phone settings

It is the customer's responsibility to ensure that their phone model is supported before purchasing.

Where we provide setup instructions, customers should follow them before submitting a defect claim.

6. Phone Compatibility

Before checkout, you must select the correct phone model.

PUCA cases are model-specific and may not fit a different iPhone model, even where devices appear similar in size.

Customers are responsible for verifying their device model before placing an order.

If we send the model you ordered correctly, ordering the wrong phone model does not qualify as a product defect.

Please check your device under:

Settings → General → About → Model Name

before ordering if you are unsure.

7. Product Colour and Variant Selection

You are responsible for selecting the correct:

• phone model
• case colour
• quantity
• bundle
• accessory option

Orders placed with an incorrect selection by the customer are subject to our Return & Refund Policy.

8. Customer Images and Uploaded Content

Where PUCA products allow customers to display or upload their own photographs, artwork or other content, you remain responsible for that content.

You confirm that you have the necessary rights or permission to use any image or content you upload or display.

You must not knowingly use PUCA products or services to reproduce content that:

• infringes copyright or trademark rights
• violates another person's privacy
• is unlawful
• contains malicious content
• violates applicable law

PUCA does not claim ownership of images stored solely on your device or transferred by you for personal use.

9. Intellectual Property

Unless otherwise stated, all content on the Site is owned by or licensed to PUCA, including:

• PUCA branding
• logos
• website design
• photographs
• graphics
• copy
• icons
• promotional materials

You may not reproduce, distribute, modify, sell or commercially exploit our intellectual property without prior written permission.

Personal, non-commercial use of the Site is permitted.

10. Orders

Submitting an order does not guarantee acceptance.

We may refuse or cancel an order where reasonably necessary, including where:

• the product is unavailable
• there is an obvious pricing or listing error
• payment cannot be authorised
• fraud is suspected
• shipping is unavailable to the destination
• the order breaches these Terms

If we cancel an order after payment has been collected, we will issue an appropriate refund.

11. Pricing

Prices are displayed in the currency shown on the Site.

Prices may change without notice before an order is placed.

Once an order has been accepted, the price paid will generally not change except where there is an obvious technical or pricing error.

Taxes, duties or other charges may apply depending on your location.

12. Payment

Payment must be completed through the payment methods available at checkout.

Payments may be processed by third-party payment providers.

We do not generally receive or store your full payment card details.

Your payment provider may apply its own terms and privacy practices.

13. Promotions and Discount Codes

Promotions, discount codes and bundle offers may be subject to:

• expiry dates
• quantity restrictions
• customer eligibility requirements
• product exclusions
• minimum purchase requirements

Unless explicitly stated otherwise, discount codes cannot be combined.

We may withdraw or correct a promotion where there is an obvious error or misuse.

14. Shipping and Delivery

Delivery times shown on the Site are estimates unless expressly stated otherwise.

Delivery may be affected by matters outside our reasonable control, including:

• courier delays
• customs processing
• weather
• local disruptions
• incorrect delivery information
• peak shopping periods

Customers are responsible for providing a complete and accurate shipping address.

Please refer to our Shipping Policy for additional information.

15. Delivery Information

Once an order has been shipped, tracking details may be provided where available.

Customers should monitor their tracking information and contact us promptly where:

• a parcel appears delayed
• tracking shows an unexpected issue
• the parcel is marked delivered but has not been received

We may need to investigate the delivery with our logistics provider before approving a replacement or refund.

16. Returns, Replacements and Refunds

Our separate Return & Refund Policy forms part of these Terms.

PUCA generally does not accept returns for change of mind.

Where an approved product defect occurs, our normal remedy is to provide a replacement unit rather than require the customer to return the defective product.

Refunds may be provided where appropriate, including where:

• we cannot fulfil the order
• no suitable replacement can be supplied
• a refund is required by applicable law

Nothing in these Terms excludes rights that cannot legally be excluded.

Shopify also requires merchants to comply with applicable consumer protection laws in the markets where they sell.

17. Defective Products

If you believe your PUCA product is defective, contact us within the reporting period stated in our Return & Refund Policy.

We may request:

• order number
• photographs
• video evidence
• troubleshooting steps
• device model information

A replacement will only be approved after reasonable verification of the issue.

18. Normal Wear and Damage

Product defects generally do not include damage resulting from:

• drops or impact after delivery
• misuse
• unauthorised modification
• improper installation
• excessive water exposure
• extreme heat
• deliberate damage
• normal wear and tear

PUCA products should be used according to the instructions provided.

19. Water Exposure

Where a product is described as splash resistant, this does not mean it is waterproof.

Products should not be:

• submerged
• used underwater
• exposed to prolonged moisture

Damage caused by use beyond the product's stated water-resistance level may not qualify as a manufacturing defect.

20. Third-Party Services

Our Site may rely on third-party services, including:

• Shopify
• payment providers
• shipping providers
• analytics platforms
• advertising platforms
• customer service tools
• applications used with certain products

We are not responsible for interruptions or changes to third-party services that are outside our reasonable control.

21. Third-Party Links

The Site may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, availability or security of third-party websites.

You access third-party websites at your own discretion.

22. Accuracy of Website Information

We may occasionally correct:

• typographical errors
• incorrect prices
• outdated specifications
• incorrect stock information
• omissions

We reserve the right to update Site information where necessary.

Where an error materially affects an existing order, we will contact the customer where appropriate.

23. Reviews and User Content

If you submit a product review, photograph, testimonial or other content to PUCA, you confirm that:

• the content is truthful to the best of your knowledge
• you have the right to submit it
• it does not infringe another person's rights
• it does not contain unlawful material

Where you give us permission to publish such content, we may display it on our Site, advertisements or social media.

24. Fraud and Abuse

We may cancel, suspend or investigate orders that appear to involve:

• payment fraud
• chargeback abuse
• repeated false defect claims
• unauthorised payment methods
• misuse of promotions
• suspicious ordering activity

This does not affect legitimate consumer rights.

25. Limitation of Liability

To the maximum extent permitted by applicable law, PUCA will not be liable for indirect, incidental or consequential losses arising from the use of the Site or products where such liability may legally be limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

26. No Guarantee of Continuous Website Availability

We aim to keep the Site available and functioning properly.

However, access may occasionally be interrupted due to:

• maintenance
• technical issues
• hosting problems
• security updates
• events outside our reasonable control

We do not guarantee uninterrupted availability of the Site.

27. Privacy

Your use of the Site is also governed by our Privacy Policy.

Please review it to understand how we collect, use, store and disclose personal information.

Shopify itself places responsibility on merchants for their store operations and customer transactions, while privacy and data protection obligations may also arise under applicable local law.

28. Changes to These Terms

We may update these Terms from time to time.

Changes will become effective when the revised Terms are published on the Site unless otherwise required by law.

The current version will display the latest revision date.

29. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

30. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean we waive our right to enforce it later.

31. Governing Law and United States Customers

These Terms are governed by the laws of Singapore, without regard to conflict-of-law principles.

If you are purchasing from the United States, you may also have rights under applicable federal and state consumer protection laws that cannot legally be waived or excluded by these Terms.

Nothing in these Terms is intended to limit or exclude any mandatory consumer rights available to you under applicable law.

Where a provision of these Terms conflicts with a mandatory consumer protection requirement applicable to your purchase, the mandatory legal requirement will apply to the extent of that conflict.

US consumer protections can vary by state, so it is important not to write the Terms as though Singapore law automatically overrides every US consumer right. The FTC also advises consumers to check merchants' return/refund policies and notes that credit-card purchasers may have dispute rights for merchandise that is not delivered, is incorrect, or is defective.

32. Contact

If you have questions about these Terms, please contact:

PUCA
Website: heypuca.com
Email: support@heypuca.com